Case Study 1
1 and 2 Broadgate - Lehman Brothers
Multi-tenanted trading building
Size of property 335,000 sq ft
Annual service charge budget circa £3m
Approx 4,000 occupants
14 lifts, 17 cooling towers, 50 plant rooms
28 site based contractors
Financial
Turned from loss making to profitable Aligned service provision for 100% recovery Instigated 100% metering utility usage Devised common electricity recharging regime
Operational
Reorganised manpower to achieve 100% completion of all PPM tasks on budget Improved contractor performance and quality of service Reduced reaction time to helpdesk calls Set up stand alone systems to remove dependency on Lehman network
Health and Safety
Resolved H&S issues including signage, machinery guarding, emergency lighting, plant room safety Raised awareness of accident and near miss incident reporting Developed site specific fire marshal training for all occupiers Updated all emergency procedures
Major Works
Managed the refit of 18 plant rooms Upgraded emergency lighting and fire alarm systems Re-surfaced roof Separated tenants’ chilled water from landlord’s system Upgraded perimeter and under floor heating system Upgraded boosted cold and drinking water systems
